My36 Terms & Conditions – Complete Platform Usage Guide

01 Definitions and Acceptance of Terms

Welcome to my36, an online casino platform operating under the website https://my36.vu. This Terms and Conditions document ("Terms") governs the relationship between my36 ("we", "Platform") and you as a user or member ("you", "user").

By accessing, registering, or using any part of the my36 platform, you automatically agree to be bound by these Terms. These Terms should be read together with Privacy Policy and Responsible Gaming Guide ours, all of which form a comprehensive agreement between you and my36.

If you do not agree with any part of these Terms, you are not permitted to use my36 services. Continued use of the platform following any amendment to the Terms will be considered acceptance of those changes.

02 Member Eligibility

To use the my36 platform, you must meet the following requirements:

• Aged 18 years of age and above at the time of registration and throughout the duration of account use.
• Not be on any list of individuals prohibited from playing by authorities or self-exclusion programmes.
• Register only one account per individual only — multiple accounts for a single user are strictly prohibited.
• Not act as an agent, representative, or on behalf of another person when creating an account or placing wagers.
• Having full legal capacity to enter into a binding agreement under applicable law.

03 Account Registration

Registering a my36 account is free and straightforward. During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, active email address, and a valid phone number.

Identity Verification (KYC)

As part of our commitment to security and compliance, my36 conducts a Know Your Customer (KYC). You may be required to submit a copy of a valid identification document such as a MyKad, passport, or driving licence for identity verification purposes.

This KYC process is mandatory before any withdrawal is processed. Failure to complete verification within the specified period may result in your account being restricted or temporarily suspended.

Account Security

You are solely responsible for maintaining the confidentiality of your password and account login credentials. my36 will never request your password via email, Live Chat, or any other communication channel. If you suspect your account has been accessed without authorisation, contact our support team immediately.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an additional layer of protection.
• Do not share your login credentials with anyone, including family members.
• Log out of your account when using a shared device.

04 Deposit and Withdrawal

My36 supports a wide range of popular deposit and withdrawal methods in Malaysia. All financial transactions are processed through a secure system protected by 256-bit SSL encryption.

Deposit

Minimum and maximum deposit amounts vary by selected payment method. Deposited funds are typically credited to your account within a short time. All deposits made are final and non-reversible except under specific circumstances approved by my36 management.

Withdrawal

Withdrawals will be processed once your account has successfully passed the KYC verification. my36 is committed to processing withdrawal requests quickly and efficiently. Processing times depend on the chosen withdrawal method.

• The minimum withdrawal amount is as specified on your account page.
• Every withdrawal request is subject to standard security checks.
• Funds may only be withdrawn to the same payment method used for the deposit, subject to current policy.
• Any suspicious activity may cause withdrawals to be delayed until the investigation is complete.

05 Bonus and Promotions

My36 offers a variety of bonuses and promotions from time to time to reward our loyal members. Each promotion has its own terms and conditions, clearly stated on the respective promotions page.

Wagering Requirements (Rollover)

All bonuses credited to your account are subject to wagering (rollover) requirements before withdrawals are permitted. The specific rollover requirements will be stated in the terms of each promotion. It is your responsibility to read and understand these conditions before accepting any bonus.

General Bonus Rules

• Each member is eligible to receive the welcome bonus once only.
• Bonuses cannot be transferred between accounts or directly cashed out.
• My36 reserves the right to void any bonus obtained through dishonest means or promotion abuse.
• Using multiple accounts to claim the same bonus is strictly prohibited and may result in the termination of all associated accounts.
• My36 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

06 Game Rules

All games available on the my36 platform use a Random Number Generator (RNG) independently verified by a third party to ensure fairness and randomness in every game outcome. We are committed to the highest level of game integrity.

Prohibited Conduct

The following actions are strictly prohibited when using the my36 platform:

• Using automated software, bots, scripts, or any tools that provide an unfair advantage.
• Colluding with other players to cheat ("collusion") in table games or live poker.
• Exploiting any technical bugs or system vulnerabilities — any winnings obtained through such means will not be paid out.
• Acting in a manner that is threatening, disruptive, or offensive to other players or my36 staff.
• Making deposits using a credit card or payment method that does not belong to you.

My36 reserves the right to void bets, withhold wins, or terminate accounts if there is evidence that any of the above rules have been violated.

07 Member Responsibilities

As a my36 member, you are fully responsible for all activities that take place under your account. This includes every wager placed, every deposit made, and every interaction with our platform.

You agree to:

• Providing accurate and truthful information during registration and throughout the KYC process.
• Update your personal information whenever any changes occur.
• Use the my36 platform for personal entertainment purposes only, not for commercial or professional use.
• Complying with all applicable laws and regulations in your jurisdiction.
• Being responsible for all taxes and charges that may apply to your winnings under local laws.

My36 encourages all members to play wisely and responsibly. If you feel that gaming is starting to affect your daily life, we encourage you to visit the Responsible Gaming our for guidance and support.

08 Security and Privacy

My36 uses 256-bit SSL encryption technology to protect all data transmitted between your device and our servers. We take your data security very seriously and have strict procedures in place to prevent unauthorized access.

Your personal information is collected, stored, and processed in accordance with Privacy Policy our separately. By using the my36 platform, you agree to how we handle your personal data as described in that Privacy Policy.

09 Account Termination

You may close your my36 account at any time by contacting our customer support team. Prior to closure, ensure that all valid fund balances have been withdrawn from your account.

Termination by my36

My36 reserves the right to suspend, restrict, or terminate your account without prior notice if:

• Suspected or confirmed fraud, misconduct, or illegal activity is detected.
• You have breached any part of these Terms and Conditions.
• It has been found that you provided false information during registration or KYC.
• Your account is involved in money laundering or suspicious financial activity.
• You are using multiple accounts or colluding with other users to exploit the system.

In the event of termination due to a breach of terms, my36 reserves the right to hold any remaining funds until the investigation is complete. If fraud is confirmed, all funds in the account may be forfeited.

10 Limitation of Liability

My36 strives to ensure the platform operates smoothly and without interruption at all times. However, we cannot guarantee that the service will always be free from technical errors, disruptions, or unexpected downtime.

To the extent permitted by law, my36 shall not be liable for:

• Any indirect, incidental, or consequential losses arising from the use of our platform.
• Service disruptions caused by factors beyond our control, including internet failures, power outages, or natural disasters.
• Loss of opportunity, anticipated profits, or data loss resulting from technical disruptions.
• Actions or omissions by third parties, including game software providers or payment processors.

11 Amendment of Terms & Conditions

My36 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Members will be notified of any significant changes via their registered email or a notice displayed on the platform.

It is your responsibility to review this page from time to time to ensure you are always aware of the latest applicable terms. The "Updated" date at the top of this page will indicate when these Terms were last amended.

Continued use of the my36 platform after any amendments take effect will be considered full acceptance of the revised Terms. If you do not agree with the changes made, you must stop using the platform and close your account.

12 Contact Us

If you have any inquiries, concerns, or complaints regarding these Terms & Conditions or the use of the my36 platform in general, our customer support team is available to assist you at any time.

You may contact us via:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Email: [email protected]
• FAQ: Visit the FAQ our for quick answers to frequently asked questions.

The my36 support team is fluent in Malay and committed to resolving every inquiry and complaint promptly and professionally. We aim to respond to all email inquiries within 24 hours on business days.