1. Home
  2. FAQ
my36 Help Centre

My36 FAQ – Frequently Asked Questions for Malaysia's Online Casino Platform

All the answers you need are right here. From how to register to questions about withdrawals, security, and promotions — we have listed everything clearly and in an easy-to-understand format.

Register Now Login
50+
Questions Answered
8
Topic Categories
24/7
Live Support
<5min
Average Response Time

Main Help Topics

Select a topic you want to know more about, or scroll down to read all FAQs by category.

Registration & Account

How to register, verify your identity (KYC), update personal information, and manage your my36 account settings with ease.

See the questions below

Deposits & Withdrawals

Everything you need to know about payment methods, transaction limits, FPX processing times, e-wallets, and local bank transfers.

See the questions below

Promotions & Bonuses

How to claim bonuses, wagering requirements, promotion validity periods, and how to make sure you never miss any exclusive my36 offers.

See the questions below

Security & Privacy

256-bit SSL encryption, two-factor authentication, personal data protection, and the measures my36 takes to keep your account secure at all times.

See the questions below

Mobile App

How to download and install the my36 app for iOS and Android, minimum system requirements, and how to update to the latest version.

See the questions below

VIP Program & Rewards

How to upgrade to a higher VIP tier, exclusive benefits at each level, how to earn reward points, and how to redeem prizes in your my36 account.

See the questions below

About the my36 Help Centre

Welcome to the my36 FAQ page — the official help centre for all members and prospective members of our platform in Malaysia. Here, we have compiled the most frequently asked questions from our users and answered them in detail so you can resolve any confusion without having to wait for a response from the support team.

My36 is an online entertainment platform offering Live Casino, Sports Betting, Bingo, Slots, and a wide variety of other games to users in Malaysia. We understand that using a new platform for the first time can raise many questions — from how to register to how withdrawals are processed. All of that is answered below in clear, straightforward language relevant to Malaysian users.

If after reading this FAQ you still have unanswered questions, the my36 customer support team is ready to assist you via live chat 24 hours a day, 7 days a week. We are committed to ensuring your experience with my36 is always smooth and enjoyable.

Tip: Use the category buttons below to jump to the relevant section, or scroll through to read our full list of frequently asked questions.
All Account Deposits & Withdrawals Promotions Security App VIP
Registration & Account Management

Registering at my36 takes less than two minutes. Click the Register on any page, fill in your preferred username, an active email address, a Malaysian phone number, and a strong password. Once submitted, you will receive a verification email — click the link inside and your account will be activated immediately. There are no registration fees, and you can start exploring the platform and claiming your welcome bonus right away once your account is verified.

The KYC (Know Your Customer) process at my36 requires you to upload a clear and valid photo of your MyKad or passport. You may also be asked to verify your payment method — for example, a photo of your bank card or a screenshot of your e-wallet account. The review process is typically completed within 1–2 business days. KYC verification is mandatory before you can make your first withdrawal, ensuring the security of your funds.

No, each user is only permitted to have one my36 account. Owning multiple accounts violates the platform's Terms and Conditions and may result in all related accounts being suspended and their balances frozen. If you are unable to access your existing account, use the password reset function or contact our support team for help recovering access.

Log in to your account and go to Account Settings. You can update your phone number or email from there after verifying your identity via the OTP sent to your original number or email. If you no longer have access to that original contact, please reach out to our customer support with proof of identity for further assistance.

The minimum age requirement to register and use my36 services is 18 years old. This is a mandatory requirement enforced under our licensing terms. During the KYC process, your age will be verified through identity documents. Accounts found to belong to underage individuals will be terminated immediately and any associated funds will be handled in accordance with established procedures.
Deposits & Withdrawals

my36 accepts a wide range of popular deposit methods in Malaysia, including FPX (Online Internet Banking), e-wallets such as Touch 'n Go eWallet, GrabPay, and Boost, and direct bank transfers to your platform account. All transactions are processed through fully encrypted, secure payment channels. Deposits via FPX and e-wallets are typically credited to your account within minutes.

Withdrawals to Malaysian bank accounts are typically processed within 15 to 30 minutes once the request is approved. However, first-time withdrawals or requests exceeding certain limits may require additional review, which can take up to 24 working hours. Please ensure your bank account is registered under the same name as your my36 account to avoid delays.

The minimum deposit limit at my36 is RM 10 for most payment methods. Maximum limits vary by method — FPX typically allows deposits up to the limit set by your bank, while e-wallets follow the limits set by the respective provider. For the latest limits specific to each payment method, check the Wallet section in your account after logging in.

A withdrawal request may be rejected for several reasons: your KYC verification is not fully complete, bonus wagering requirements have not been met, your bank account details do not match the name on your my36 account, or suspicious activity has been detected on the account. Check your account verification status first. If all details are correct but the withdrawal is still rejected, contact our customer support with your transaction reference number.

my36 does not charge any fees for deposits or withdrawals on our end. However, your financial service provider (bank or e-wallet) may apply their own transfer charges in accordance with their policies. We recommend checking your bank or e-wallet terms before making a transaction to avoid any unexpected charges.
Promotions & Bonuses

The welcome bonus is automatically credited when you make your first deposit after registering a new account. Ensure your account is verified and no other promo code is active before depositing. The bonus will be credited to your bonus wallet within minutes after the deposit is successfully processed. To view the latest promotions and full eligibility terms, visit the Promotions page.

Wagering requirements or rollover refer to the total amount you must wager before bonus funds can be converted into withdrawable cash. For example, if you receive a RM 50 bonus with a 10x wagering requirement, you must place bets totalling RM 500 (RM 50 × 10) before you can withdraw those funds. Each promotion has different wagering requirements — please read the specific terms of each offer carefully before opting in.

Yes, my36 offers periodic cashback promotions for active members. The cashback percentage is calculated based on net losses within the specified promotion period and is automatically credited to your account at a predetermined time — usually weekly or monthly. VIP members enjoy higher cashback rates compared to regular members. Check the Promotions for full details on current cashback offers.

Depending on the terms of each promotion, some offers can be combined while others are exclusive and cannot be used simultaneously. Generally, deposit bonuses and cashback cannot be combined within the same period. Always check the specific terms of each promotion before signing up to fully understand how the bonus works and how it affects your withdrawal requirements.
Security & Privacy

Yes. my36 uses 256-bit SSL encryption for all communications between your device and our servers — the same standard used by major banks in Malaysia. Your personal data is stored in a strictly controlled, secure server environment and is never shared with third parties without your consent, except where required by law. We also conduct regular independent security audits to ensure our systems consistently meet the latest standards.

Log in to your account and go to Settings > Security and select the Two-Factor Authentication option. You can choose to receive the OTP code via SMS or an authenticator app such as Google Authenticator. Once enabled, every time you log in from a new device, an additional verification code will be required. We strongly recommend all my36 members enable 2FA for an extra layer of security to protect your account.

Act immediately. First, change your password right away via the Login using the forgot password function. Second, check your login history and recent transactions in your account. Third, contact my36 customer support via 24/7 live chat and ask our team to temporarily freeze the account while an investigation is carried out. Prepare your proof of identity to speed up the account recovery process.
Mobile App

The official my36 app for iOS and Android can be downloaded directly from the Download We provide an APK file for Android users, allowing direct installation without going through a third-party app store. For iOS users, follow the instructions listed on that page. Make sure you only download from official my36 sources to avoid fake or malicious applications.

For Android, you will need version Android 6.0 and above with a minimum of 2GB RAM and a stable internet connection. For iOS, version iOS 12.0 or above is required. The app is optimised for screen sizes of 5 inches and above and performs well on 4G or WiFi networks. A minimum internet connection of 5Mbps is recommended for a smooth, uninterrupted Live Casino experience.

When a new version is available, you will receive an in-app notification or a banner on the home screen. Simply tap the "Update" button and the download will begin automatically. If you do not receive a notification, visit the Download to manually obtain the latest version. We recommend always using the most recent version to ensure access to the latest features and security patches.
VIP Program & Rewards

The my36 VIP Program is an automated system based on your activity on the platform. Every time you make a deposit and play, you earn loyalty points that automatically determine your VIP level — starting from Silver all the way to Diamond. No special application is required. Your VIP level is updated in real time based on your cumulative deposit and wagering totals. For full details on the benefits of each tier, visit the VIP page.

my36 VIP members enjoy a range of exclusive privileges not available to regular members, including higher withdrawal limits, more generous cashback rates, exclusive deposit bonuses, access to VIP Live Casino tables with premium wagering limits, a personal account manager, invitations to special events, and periodic surprise gifts. The higher your VIP level, the more benefits you receive. Each VIP tier also comes with priority service for withdrawal requests.

Yes, VIP levels are reassessed periodically — typically every quarter or year depending on your tier. If your activity during the assessment period does not meet the minimum threshold for your current level, your VIP level may be adjusted to one that better reflects your activity. However, any reward points you have accumulated and not yet redeemed will remain in your account. Stay active to maintain or advance your VIP level.
Games & Platform

my36 offers a comprehensive game collection that includes live casino (baccarat, roulette, blackjack, sicbo), online slots from leading providers, Sports Betting (football, basketball, tennis and more), Bingo, as well as a wide variety of popular table games and card games among Malaysia players. All our Live Casino games feature real dealers streamed live in HD video quality.

All games at my36 use a Random Number Generator (RNG) which has been verified by international independent auditing bodies to ensure that game outcomes are fully random and cannot be manipulated. For Live Casino games, all rounds are recorded and can be reviewed by players for complete transparency. my36 is committed to providing a fair, safe, and responsible gaming environment for all members.

Some slot games at my36 have a demo mode that lets you play for free without making a deposit. This is a great way to familiarise yourself with game mechanics before playing with real money. However, demo mode is not available for Live Casino games, Sports Betting, or bingo. For the full experience and a chance to win real prizes, you will need to register and make your first deposit.

Still Have Questions?

If your question is not answered in the FAQ list above, don't worry — the my36 customer support team is available 24 hours a day, 7 days a week. We understand that every situation is unique and may sometimes require personal attention from our team.

You can reach us via the live chat service available directly in the my36 app or on our website. Our experienced and friendly team will ensure every inquiry is handled promptly, accurately, and to your satisfaction. Member satisfaction is our number one priority.

24/7 Support: Live chat is available around the clock — no restricted operating hours. We are always here for you.
Register a New Account Responsible Gaming
Quick Navigation
Home App Bingo Download Promotions Wagering Live Casino VIP
FAQ Categories
Registration & Account Deposits & Withdrawals Promotions & Bonuses Security & Privacy Mobile App VIP Program Games & Platform
Welcome Bonus

Register today and enjoy exclusive bonuses for new my36 members. Don't miss out!

Register & Claim Bonus
Responsible Gaming

My36 is committed to safe and responsible entertainment. We provide tools to help you stay in control.

  • Daily & weekly deposit limits
  • Self-break options
  • Long-term self-exclusion
  • Session time limits
Learn More

18+ Adults 18 years and above only

More Information
About Us Terms and Conditions Privacy Policy Sitemap
Join my36 Today

Not a Member Yet? Register for Free Now

Join millions of my36 members in Malaysia. Register in under 2 minutes, claim your exclusive welcome bonus, and start enjoying the ultimate entertainment experience.

Register Free Now Login View All Promotions

18+ Responsible gaming is our priority. Enjoy entertainment wisely with my36.

Bahasa Melayu