My36 is committed to protecting your personal information. This document transparently explains how we collect, use, store, and safeguard your data as a member of our platform.
Welcome to the Privacy Policy page my36. We understand that your trust is the most valuable asset we hold. That is why we take every aspect of your personal data protection seriously.
This Privacy Policy explains how my36 collects, uses, stores, shares, and protects your personal information when you use our platform at https://my36.vu. It also outlines your rights regarding that data and how you can contact us should you have any concerns.
This document is drafted in line with data protection best practices and is designed to give you a clear and honest overview of how we handle your information. We encourage you to read it carefully and to contact us if anything is unclear.
My36 collects personal data only when it is necessary to provide you with quality services. We do not collect information beyond what is required for the stated purposes.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | KYC verification & account security | For the duration of the active account + 5 years |
| Financial Data | Deposit & withdrawal processing | 7 years (legal requirement) |
| Usage Data | Platform enhancement & analytics | 24 months |
| Technical Data | Security & fraud prevention | 12 months |
| Communication Records | Customer support & documentation | 3 years |
Every piece of data we collect is used for a specific and legitimate purpose. my36 will not use your data for purposes unrelated to the provision of platform services without obtaining your consent first.
The security of your personal data is my36's top priority. We continually invest in the latest security infrastructure to ensure your information is always protected from unauthorised access, loss, or accidental disclosure.
Your data is stored in secure data centres with high physical and digital security standards. All cross-border data transfers are carried out with adequate safeguards to ensure a level of protection equivalent to Malaysia's data protection requirements.
My36 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We only share your data in the limited circumstances described below.
The my36 platform uses cookies and similar tracking technologies to enhance your experience while using our website. Cookies are small text files stored on your device when you visit our site.
You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, delete, or block cookies. Please note, however, that disabling certain cookies may affect the functionality and user experience of the my36 platform.
As a my36 member, you have certain rights regarding the personal data we hold about you. We fully respect these rights and will assist you in exercising them.
You have the right to request a copy of all personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete data.
You may request the deletion of your personal data, subject to our legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another provider.
You may request that we restrict the processing of your data under certain circumstances while an inquiry is being resolved.
The my36 platform is for users aged 18 and above only. We do not intentionally collect or process personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered on our platform are encouraged to contact us immediately.
My36 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this page will always indicate the latest version in effect.
If there are any significant changes to this Privacy Policy, we will notify you via your registered email or through a clearly displayed notice on the my36 platform at least 14 days before the changes take effect. Your continued use of the my36 platform after such notice will be considered acceptance of the amended Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our privacy team is committed to handling every enquiry with care and professionalism. We aim to respond within 3 working days for general inquiries and 30 days for formal rights exercise requests.
More than just promises — these are the concrete steps we take to ensure your privacy is fully protected.
All data is transmitted and stored with 256-bit SSL and AES-256 encryption — the same standard used by world-class financial institutions.
Your data is not our product. my36 has never and will never sell your personal information to advertisers or any third party for profit.
Our "need-to-know" principle ensures that only staff who genuinely require access to your data are permitted — and every access is logged and monitored.
The my36 security system undergoes regular audits and penetration testing by independent cybersecurity firms to ensure there are no hidden vulnerabilities.
In the event of any security incident involving your data, we will notify you promptly and take remedial action as quickly as possible.
You can update, request a copy of, or delete your data at any time. Your privacy is your right, and we make it easy for you to exercise it.
Now you can rest assured that your data is always safe with my36. Register an account today and enjoy an online casino experience that is not only exciting, but fully protected.