My36 believes online entertainment should bring joy, not stress. We provide self-control tools, guides, and round-the-clock support so you always play within healthy and safe limits.
At my36, responsible gaming is more than a slogan — it is at the core of how we operate. We understand that for most of our members, playing at an online casino is a fun form of entertainment, much like watching a film or attending a concert. However, we also recognise that a small number of individuals may struggle to control their gaming habits, which is why we have built a comprehensive support network for all our members.
The my36 platform is designed not only to deliver an engaging gaming experience, but also to ensure every member plays in a healthy, controlled, and safe environment. We continuously invest in technology and human resources to identify, support, and protect members who may be at risk of gambling-related issues.
Our core principles are simple: fun should never come at too high a cost. By setting personal limits, understanding the risks, and using the tools we provide, every my36 member can enjoy a truly satisfying gaming experience.
Before you start a gaming session, there are several important principles to keep in mind. These are not merely rules — they are practical guidelines proven to help players enjoy a longer, safer, and more enjoyable gaming experience.
Time flies when you're deep in the game. Before starting a session, decide how long you'll play and stick to it. Use the Time Limit feature in your my36 account to receive automatic reminders when your time is almost up.
Only wager money you can afford to lose. Treat the funds you deposit as the cost of entertainment — just like buying a cinema ticket or dining out. Once your budget limit is reached, stop playing without regret.
One of the most dangerous traps in gambling is trying to "chase" money you've already lost by continuing to play. This almost always leads to even greater losses. Accept that today may not be your lucky day and try again another time.
Gambling should never be seen as a way to make money or solve financial problems. Treat it purely as entertainment. If you find yourself playing because you "need" to win money, that is a warning sign that should be taken seriously.
Make sure gambling does not affect your family relationships, work, sleep, or health. Online gaming should complement your lifestyle — not dominate or interfere with the important aspects of daily life.
Identifying gambling problems early is key to preventing more serious consequences. Below are warning signs to watch for in yourself or someone you care about. This is not a diagnosis — it's a guide to help you make your own assessment.
| Life Aspects | Warning Signs | Status |
|---|---|---|
| Finances | Borrowing money to gamble, neglecting bills, or accumulating debt due to gambling | Needs Attention |
| Time & Preferences | Spending more time gambling than planned, neglecting responsibilities | Needs Attention |
| Emotions | Feeling restless, irritable, or anxious when unable to gamble | Needs Attention |
| Social Relationships | Hiding gambling activity from family or friends, lying about losses | Needs Attention |
| Self-Control | Unable to stop despite good intentions, often telling yourself "just one more round" | Needs Attention |
| Playing Motivation | Play for enjoyment, set your limits and stick to them, stop when you've had enough | Healthy |
Answer the questions below honestly to assess your gaming habits. This is not a clinical test, but a useful self-reflection tool. If you answer "Yes" to more than three questions, we encourage you to speak with our support team.
Have you ever felt the need to gamble with increasingly larger amounts of money to get the same thrill?
Have you ever lied to family members or friends about how much you wagered or lost?
Has gambling caused serious financial problems, such as being unable to pay bills or having to borrow money?
Have you ever tried to stop or cut back on gambling but failed to do so?
Have you ever used gambling as a way to escape from problems or stress in your life?
Have your relationships with loved ones been affected by your gambling activity?
All of the following tools are available directly in your account — free of charge and can be activated at any time.
Set a maximum daily, weekly, or monthly deposit amount.
Receive automatic alerts and notifications when your session time limit is nearly up.
Set a maximum loss limit so your session ends automatically once the limit is reached.
Temporarily suspend your account — from 24 hours to 6 months.
Close your account for an extended period when you need a more serious break.
Access your my36 account via the website or mobile app.
Click your profile icon and select "Settings" or "Account Controls".
Navigate to the "Responsible Gaming" tab for all self-control options.
Select the control type, enter the limit value, and confirm. Changes take effect immediately.
The my36 support team is available to assist you 24 hours a day, 7 days a week.
We are more than just a game provider — we are a responsible partner committed to keeping your entertainment experience safe and in control.
Every registration goes through a thorough KYC verification process. No one under the age of 18 is permitted to register or play at my36 — this is not just a policy, it is our ongoing commitment.
Our system continuously monitors play patterns. If unusual behaviour is detected — such as exceptionally long sessions or a sudden spike in wagering — our system will trigger a review and send notifications to protect you.
All your personal information and financial transactions are protected by bank-grade 256-bit SSL encryption. Your data is never shared with third parties without your consent.
Deposit limits, loss limits, and betting limits can all be managed directly through your account control panel. Reducing a limit takes effect immediately — no questions asked, no waiting period.
Enable automatic reminders that notify you every 30, 60, or 90 minutes during a gaming session. This simple feature is highly effective in keeping you aware of how much time has passed.
We have a support team specially trained in responsible gaming issues. They are available 24/7 to help you — whether it's setting limits, activating a self-break, or simply having a chat about your concerns.
All these tools are free, easy to use, and accessible directly from your my36 account at any time.
Control the maximum amount you can deposit into your account within a daily, weekly, or monthly period that you set yourself.
Takes effect immediatelySet the maximum loss amount you are comfortable with. The system will automatically end your session once this limit is reached.
Automatic & reliableSet a daily play time limit. You will receive a notification when the limit is approaching and your session will end automatically.
Real-time alertsSuspend access to your account from 24 hours to 6 months. Ideal for players who need a temporary break without fully closing their account.
24 hours – 6 monthsA more permanent step — close your account for a minimum of 6 months or permanently. No re-registration is permitted during this period.
Long-term protectionOpt out of receiving any promotional emails, bonus offers, or marketing notifications that may encourage you to play more than you intend.
ConfigurableMy36 is an online entertainment destination that puts member safety and well-being first. Register today and enjoy a gaming experience that is secure, responsible, and genuinely fun.
18+ Responsible gaming is our priority. Play for fun, not as a source of income.